Privacy Policy

CURBSIDE PICK UP – GENERAL POLICIES:

• Please allow us 2 hours to prep your order from the time the order is placed. Customers are welcome to pickup their order any time after that, if ordered before 3:00 PM EST Monday – Friday.
• Orders received after 3:00 PM will be ready the next business day starting at 11:00 AM.
• Curbside Pickup service is available from Monday to Friday between 9:00 AM and 5:00 PM.
• Curbside Pick Ups are not available on Saturdays, Sundays, and Holidays.
• ABANDONED ORDERS: Curbside orders not picked up 30 days from the order date will be considered abandoned and will be restocked to be made available for other customers to purchase. If you contact us after the 30-day timeframe, at our discretion, we may issue an online store credit code for the full value of the order, minus a 20% restocking fee. The online store credit code does not expire and can be used for future purchases on heliumballoonsusa.com.

CURBSIDE PICK UP – RETURN POLICY:

We believe you will be thrilled with the products you purchase from Helium Balloons USA. That’s because we go out of our way to ensure that they’re in stock. All sales are final, so please double check the quantity and product you purchase. Helium Balloons USA does not offer exchanges, credits or refunds as stated in our final sale acknowledgement prior to checkout.

SHIPPED ORDERS – GENERAL POLICIES:

• Helium Balloons USA ships all over North America.
• Orders received by 1:00 PM EST, Monday through Friday, are shipped the same day at the shipping service speed selected at checkout. Orders placed after 1:00 PM EST ship the next business day. Ground Promotion specials and Helium Tank purchases may require additional processing time. Contact us for details.
• Licensed domestic products are not eligible for international shipments. USA-only licensed products will be removed from any order with a destination outside of the 50 United States and territories. The customer will be notified.
• If items on your order are out-of-stock, you will be notified by our Customer Service Dept and the item will be canceled from the order immediately.
• Helium Balloons USA does not ship on weekends. We do not offer Sunday or holiday shipment arrivals.
• Questions regarding shipping? Contact us.
• Additional fees apply for Saturday shipments via UPS. Per UPS policy, Saturday shipments are only available using Priority Overnight services.

 
SHIPPING TIME FRAME POLICY:

• Shipping refunds are NOT available for any service selected, including late delivery arrivals.
• All shipping transit times are estimates.
• Your shipment may arrive 1 to 2 days later than usual.
• Customers have found shipment arrival success when orders are shipped via 2nd Day or Overnight services.

SHIPPED ORDERS – LIMITED RETURN POLICY:

Helium Balloons USA is a final sale wholesaler; however, we accept the return of new, unused, unopened, and undamaged merchandise within 7 calendar days of the package delivery date. Shipments must be postmarked by the 7th day from the package delivery date to be eligible for a return. Returned items are subject to a 20% restocking fee and funds will be returned in the form of an online store credit code that can be used on future orders on heliumballoonsusa.com.

• Returns without a valid Return Authorization Number will not be honored.
• Returns are processed within 48-72 hours of when we receive the product back.
• Because we are a final sale wholesaler, we do not offer refunds.
• Original shipping costs are not included in the value of the return.
• Helium Balloons USA does not cover the cost of return shipping.
• Returns must be in resalable condition.
• We reserve the right to discard items not purchased from Helium Balloons USA.

We do not accept returns on the following items: Unused Helium or other gases, Custom Orders, Seasonal, Closeouts, and Edible items.

If you received an incorrect product or did not receive the merchandise ordered, contact us within 2 days of receiving the shipment. If we make a mistake, we will correct it with a replacement shipment or online credit code.

To request a return, please complete the RETURN AUTHORIZATION REQUEST on our support page here.
 
INTERNATIONAL SHIPPING:

Helium Balloons USA does not offer international shipping.

LOST PACKAGES OR MISSING ITEMS:

At Helium Balloons USA, we do everything we can to pick, process, and ship your order with your preferred carrier. There are circumstances outside of our control when a package does not arrive at its intended destination and is lost by the carrier in transit.

Approved claims for lost packages or missing items will be given two options for resolution:

• RE-SHIP – Pending product availability, we can re-ship the order.
• CREDIT – We can also offer an online credit code for the full value of the order. The credit code does not have an expiration date and can be used on any future order, or combination of orders.

If this happens, please submit a claim for a lost package or missing item on our support page here.

SHIPPING INSURANCE POLICIES:

At Helium Balloons USA, our customers are at the heart of everything we do, and your satisfaction of receiving your products means the world to us. Rest assured, we’ve put in place policies to ensure a seamless and hassle-free experience when it comes to handling Shipping Insurance claims. Here are the guidelines we’ve set up for your convenience:
 
What is Covered:

• Shipping Insurance coverage is for lost parcels or damaged products/equipment due to shipping with a carrier.
• Shipping Insurance coverage is limited to only the physical products purchased up to the amount paid for on the Helium Balloons USA invoice.
• Shipping Insurance coverage is eligible when a customer pays in full for coverage before shipment is handed to the carrier.

 
What is Not Covered:

• Shipping Insurance does not apply to orders that are still in transit but are experiencing minor delays. Delays may take up to 1-3 days from the original delivery in-hand date stated by the carrier when the order was placed and listed in carrier tracking platforms. Claims for such delayed shipments will not be approved until the specified waiting period has passed.
• Shipping Insurance claims will not be covered for orders marked by the carrier as “delivered” but not received by the customer which is due to an incorrect or incomplete address provided by the customer. It is the customers’ responsibility to ensure accurate shipping addresses are entered. It is customers’ duty to confirm addresses are carrier-verified and eligible for processing by carrier before placing order.
• Shipping Insurance coverage does not apply to orders when an order is requested by the customer to be combined with other customer order(s) and when Shipping Insurance coverage has not been paid in full for every item placed within the package container.
• Do not file a claim with the delivery carrier. ALL CLAIMS will be DENIED if the customer initiates a claim with the carrier.

Who may File:
A completed claim form may be filed only by the original authorized Helium Balloons USA account holder and only after the customer has already added and paid for Shipping Insurance in full for the entire contents of the package during the checkout process.

When to File:
Qualified customers should file a claim immediately but MUST file no later than 14 calendar days from the date of mailing. After 14 calendar days the claim will no longer be eligible for consideration. Please ensure you file your claim promptly to be eligible for coverage.

Providing Proof of Loss or Damage:

• If a claim is filed because some or all of the contents are missing or damaged, the addressee must retain the mailing container, including any damaged articles, all packaging, and any content received. The addressee must make this proof available for inspection, retention, and disposition following the claims decision. Failure to do so will result in denial of the claim.
• Photos will be requested of damaged products, equipment, and/or shipping boxes.

Lost Package Requirements:

• Carrier tracking details MUST show that the package has been deemed lost or damaged by the carrier.
• Tracking data has not been updated by the carrier in the previous five (5) days.
• If tracking shows delivered, but the package has not arrived: Customer must request an investigation with the carrier and request carrier to list the package tracking as “Under Investigation”. However, DO NOT file a claim with the carrier at any time throughout this process. ALL CLAIMS WILL BE DENIED if the customer initiates a Claim with the carrier.

Upon approval of a valid Shipping Insurance claim:
The total value of the order, including shipping costs will be available via the customer’s choice of the following compensation methods:

• A second order shipped to replace the lost or damaged items. Second orders will be reshipped using original shipping method. Faster shipping methods may be offered at additional cost.
• An online credit code for future purchases on HeliumBalloonsUSA.com. Online Credit Codes do not expire.
• After 5 days from the approved claim, a refund to the original payment method used to make a purchase.

Please note that all claims will be assessed based on the information provided and in accordance with our Shipping Insurance policies. We strive to handle claims promptly and fairly, ensuring a positive experience for all our valued customers. If you have any questions or require further assistance regarding our Shipping Insurance program, please do not hesitate to contact our support team.

The total amount refunded will not ever exceed the insured value of the total paid price for the physical products within the order. In the event, Customer requests a claim and/or receives compensation from a Carrier (such may be the case when the Carrier has committed a fault), this claim coverage amount will be deducted from the final reimbursement. It is specified that the Customer cannot generate a profit by combining the compensation from the Carrier and the refund from the Shipping Insurance provided by Helium Balloons USA.

Fraudulent Claims:
We take fraudulent claims seriously and will thoroughly investigate any suspected cases of fraudulent activity. Any orders or claims suspected or found to be fraudulent will not be eligible for coverage, and appropriate action will be taken up to account for suspension and/or legal action.

The Shipping Insurance does not cover claims arising directly or indirectly from fraud/dishonesty/negligence, including but not limited to credit card fraud, check fraud, C.O.D. fraud, mail fraud, or any fraud on behalf of the shipper or recipient, acquaintances, employees, etc.

In the event that Helium Balloons USA has doubts as to the good faith of the customer, sender or recipient; Helium Balloons USA will reserve the right to open an investigation and to request any parts, documents, or elements allowing to establish the good faith of the customer, sender or recipient. During the internal investigation procedure, the parts, documents, and elements submitted to Helium Balloons USA as part of a compensation claim are automatically checked and controlled to detect any documents, parts, and elements modified or altered. If following the internal investigation, there is still doubt as to the good faith of the customer, sender, or recipient; Helium Balloons USA will take the following actions:

• Closure of the customer account;
• Closure of the claim;
• Helium Balloons USA will initiate legal proceedings against the customer, sender or recipient.

It is specified that under 18 U.S. Code §1001 and Chapter 47 of the US Criminal Code: Fraud is the act, either by the use of a false name or of a false designation, or by the abuse of a true quality, or by the use of fraudulent maneuvers, of deceiving a natural person or moral and thus to determine, to its prejudice or to the prejudice of a third party, to remit funds, values or any good, to provide a service or to consent to an act operating obligation or discharge. The fraud is punished by five (5) years imprisonment and a fine of $100,000.Any fraudulent alteration of the truth, likely to cause harm and accomplished by any means whatsoever, in writing or any other medium of expression of thought which has as its object or which may have the effect of, constitutes a falsehood. establish proof of a right or a fact having legal consequences. Forgery and the use of forgery are punishable by three years’ imprisonment and a fine of $100,000.

ORDER CANCELLATION:

Please verify all order information: items selected, quantity of items, shipping address, prices and estimated delivery time frames, etc… before placing your order as we do not cancel orders, modify orders or exchange products in an order once they are submitted and before shipping. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, you will need to accept the package and request a return authorization to return the package (if our return policy allows) for an online store credit. Please be sure that you want to purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including the return fee, our shipping costs and a 20% restocking fee.

DEFECTIVE MERCHANDISE:

Helium Balloons USA makes every effort to provide the highest quality products in the industry and only works with the best manufacturers and brands. If you happen to come across a defective item, please file a claim within 7 calendar days of the package delivery date here. Claims are reviewed and processed in 48-72 hours. Helium Balloons USA will be happy to replace or issue an online store credit for the value of the defective product(s). However, balloons that are punctured, cut, or have popped due to over-inflation will not be honored.

PRICING AND PRICE REDUCTIONS/ CORRECTIONS:

Helium Balloons USA reserves the right to change prices for products displayed at/on the Helium Balloons USA website and store at any time, and to correct pricing errors that may inadvertently occur. In the event, you have been charged more than the posted price for a product, please see a Manager for a refund of the overcharge. Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

PRIVACY POLICIES:

This Privacy Policy describes how your personal information is collected, used when you visit or make a purchase from HeliumBalloonsUSA.com (the “Site”). Keeping our customer’s information private is important to us, that’s why Helium Balloons USA will never sell or rent your information to third parties.

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

Contact information is requested when you sign up for an account, order a product or service, fill out surveys, and send us feedback. This information typically includes your name, billing address, shipping address, telephone number, e-mail address, and corporate or non-profit affiliation. With this information, HeliumBalloonsUSA.com fulfills your orders and provides you with specific discounts.

In order to protect our customers’ sensitive data, credit card transactions details are handled by established third-party banking, processing agents, and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: – Communicate with you, Screen our orders for potential risk or fraud, and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your information

We use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Advertisement-based emails (not orders) – You can revoke your consent to receive emails at any time by using the Safe Unsubscribe® link found at the bottom of every email.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CCPA Compliant

At Helium Balloons USA, we value your privacy. Per the California Consumer Privacy Act (CCPA), we would like to inform you that:

• Personal information such as name, contact information, and purchase history is collected to fulfill orders, provide customer service, and improve our products and services.
• We do not sell your personal information to third parties.
• You have the right to request that we disclose what personal information we have collected and request it be deleted.

To request a copy of the information collected or a request to delete your information, please email sales@heliumballoonsusa.com.

DISCLAIMER

Last updated January 05, 2023

WEBSITE DISCLAIMER

The information provided by Helium Balloons USA (“we,” “us,” or “our”) on https:// heliumballoonsusa.com (the “Site”) is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

EXTERNAL LINKS DISCLAIMER

The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

PROFESSIONAL DISCLAIMER

The Site cannot and does not contain retail advice. The retail information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any action based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of retail advice. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THE SITE IS SOLELY AT YOUR OWN RISK.

TESTIMONIALS DISCLAIMER

The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR RESULTS MAY VARY.

The testimonials on the Site are submitted in various forms such as text, audio, and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public. The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.

The testimonials on the Site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent, or otherwise be used for any disease or medical condition. No testimonials have been clinically proven or evaluated.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us or by mail using the details provided below:

Helium Balloons USA

[Re: Privacy Compliance Officer]

65 Glendale Ave
Edison, NJ 08817, United States

Have a question about an Helium Balloons USA policy? Contact us!